There are several ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. It’s the least complicated channel of correspondence for many reasons. In case no customer support staff representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy & paste large pieces of info without needing to worry about spelling errors, and in case a particular issue requires more time to be resolved or a number of responses have to be exchanged, all the info will be in one location, so either party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re usually separate from the web hosting platform, which implies that if you need to supply info or to adhere to directions, you’ll have to use no less than 2 separate admin consoles and this number can increase if you desire to manage several domains. In addition, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.