There are several ways to touch base with the hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you choose is a support ticket system. It’s the least complicated channel of correspondence for many reasons. In case no customer support staff representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. Furthermore, you can copy & paste large pieces of info without needing to worry about spelling errors, and in case a particular issue requires more time to be resolved or a number of responses have to be exchanged, all the info will be in one location, so either party can always see the comments provided by the other one. The downside of using tickets to get in touch with your hosting provider is that they’re usually separate from the web hosting platform, which implies that if you need to supply info or to adhere to directions, you’ll have to use no less than 2 separate admin consoles and this number can increase if you desire to manage several domains. In addition, a lot of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.
Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with plenty of other hosting companies, the ticketing system that we are using with our Linux cloud website hosting is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember different sign-on credentials, since you’ll be able to manage your tickets and the web hosting account itself from a single location. So, in case you’ve got a question or stumble upon a problem, you can contact our support team instantaneously. Our ticketing system features a smart search option. This means that even in case you have submitted numerous tickets over the years, you will be able to track down the one that you need without hassles. Moreover, you can see knowledge base recommendations for fixing commonly experienced difficulties.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with one aim in mind – that you should be able to manage everything related to your account in one place and the support tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got an inquiry or run into a problem, you can touch base with our customer care team instantaneously without the need to sign into another admin console. You can search through your files or check various settings in your account while you send a new ticket or read the response to an older one. If you’ve got lots of tickets and you want to track down a specific one, you can use the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in no more than sixty minutes irrespective of the essence of your enquiry or problem.