If your website hosting provider offers live chat support, you are able to speak with an agent live and learn useful info or get an issue resolved in a timely manner. The advantage of using chat as an alternative to calling to talk with a live person is that you need only a computer with access to the world wide web, so you will not pay any fees in case you are in another country or state. What's more, it is a lot easier to copy and paste details for instance domains, usernames or error messages i.e. details which are sometimes difficult to provide to the other side over the phone. The live chat is also a much faster approach to contact the web hosting company's support crew as compared to using a ticketing system. What's more, in the event that some problem needs some more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, which means that you won't waste time - something that's not possible if you are on the phone.