If you’ve ever got any queries about your web hosting account or you encounter a problem with your websites, you will need to get in touch with the hosting provider’s customer support team. It may not make a difference how quickly they will reply if you have a generic question, but an issue such as a faulty app update, for example, may result in your website becoming damaged or inaccessible on the web. And the longer you wait for the support team to get back to you, the longer the website will be inoperative. In case you offer goods or services online, any outage will affect your site badly and you may lose current or prospective customers. A lot of hosting providers, primarily resellers, handle e-mails and support tickets within twenty four hours, but in the digital epoch that’s far too long, as clients will scarcely ever revisit a website that’s not functioning correctly for an extended stretch of time.
One-Hour Response Guarantee in Cloud Website Hosting
Our guaranteed maximum reply time for any technical support ticket that you submit or any e-mail that you write is just sixty minutes, even in case you contact us during weekends and public holidays. Whatever the essence of your inquiry or issue might be, we will help you out immediately and will give you the needed info to rectify any problem with your websites. The real response time usually does not surpass 15 to 20 minutes, which is the reason why you can forget about waiting around for hours on end to get an issue fixed or what is even worse – waiting around a whole day only to receive a response that more info is required whilst nothing is solved. We will offer you assistance in no time merely because we understand precisely how expensive time can be in the dynamic Internet space. The 60-minute reply guarantee applies to any technical or billing question that you might have about our Linux cloud website hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
Our help desk team reps will be at your service at all times and they will reply to any ticket that you open via the hosting Control Panel within no more than 1 hour. The response time is guaranteed regardless of whether you have a general query concerning your semi-dedicated server
or you run into some difficulty and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we’re available 24/7 to take care of any billing, general or technical issue. If you contact us about anything that is within our capacity, we’ll solve it before we answer, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. If there’s something that you have to do on your end, we’ll provide you with the necessary details – what possible solutions to try, what steps to take, etc.