If you have ever had a cloud website hosting account before or you've dealt with any kind of online service, you're probably well aware from your personal experience that for many things it is better to talk to a live person over the phone rather than exchange tickets or email messages. If you'd like to find out more about a specific service before you decide to buy it or when something small should be done, for instance, it is really far easier and faster to get it done real-time. If you can seek the advice of representatives over the phone, it is very likely that you are working with an actual web hosting provider, not just a reseller. The type of support that you'll get on the telephone may differ between different suppliers - from general issues to professional tech support. Typically the majority of suppliers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are resolved via e-mail and tickets.
Phone Support in Cloud Website Hosting
In case you choose to buy one of our Linux cloud website hosting, you can get hold of our support team via phone for 14 hours a day. We will help you choose the best package for your websites since we are aware that it is better to discuss this kind of issues with a live person. If you already own an account, we will assist you with all of your sales/billing questions and general issues, even with some technical situations that don't require a lot of time or escalation to a system administrator as it is better to open a support ticket for time-consuming problems in order to have all the communication in one place. We now have phone numbers in the United States, the UK and Australia, so you can call the one you prefer and speak with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we provide. Whether you wish to know more about the plans, you have some billing issue or some general issue, you can give us a call. Although some more technical issues may need a ticket so as to give some time to our technical support crew to analyze, we're able to assist you with many technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 continents - in the United States, Great Britain and Australia, we have local phone lines in these countries as well. If you are in a different country, we have a global number where you are able to reach us.