The accessibility to the customer and tech support that a cloud website hosting company provides can tell you a lot about the services that they provide as well. If you can use only e-mail messages and tickets, you have most likely discovered some reseller and not the actual web hosting supplier. If this is the case, you will probably have to wait for several days to get an issue resolved as the reseller may not be checking their communication regularly or they may need to consult with the real web hosting company for extra assistance. If the supplier offers several means of communication with quick response time available anytime, they're almost certainly the top provider, not just a reseller. So you'll take advantage of well-timed assistance and quality support as they'll have immediate access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally much better to be able to get in touch with your web hosting company right away by using your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the importance of getting assistance without delay, that's why our cloud website hosting services come with 24/7 tech support along with several options for contact. If you don't have an account yet, you can give us a call or use our live chat and speak with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up ordering a service which you can't use. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it requires additional investigation. In contrast to the majority of suppliers out there today, we reply to all the tickets within the hour, so you won't need to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt assistance, in particular when your site is not working efficiently for whatever reason. All of our Linux semi-dedicated hosting include 24/7 customer and technical support, therefore in case anything happens, you are able to use a number of methods to get in touch with us - phone line with several local numbers internationally, live chat, e-mail messages and tickets. The first two methods are for pre-sales, billing and common issues, which means that if you don't have an account yet, for example, you can get more info about our solutions, or we will assist you with simpler tech issues. The next two options are for strictly tech matters or anything that's more time-consuming due to the fact that it's easier to track the conversation between you and our tech support crew. The guaranteed max reply time for them is just an hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day to receive support as you may need to do with various other service providers.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max response time guarantee, you will get timely support when you obtain a dedicated server from our company. Our customer and tech support crews are available 24/7/365, as a result when you open a ticket via your billing account or you send an e-mail message about any kind of problem with your server or the pre-installed software on it at any time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the perfect option if the issue in question requires longer time to be solved or when it should be given to our administrators, because it's much easier to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.