Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We provide a 1–hour response time warranty for each trouble ticket or e–mail that you send to our customer care staff. We’ll quickly reply to all the typical queries and forward the matter to our sysadmins in case any further assistance is required. If you order our Admin Services package, we will perform any of the included services at a time that has been discussed with you in advance.
A Top–Class Support Service
Our customer support staff will be at your disposal round–the–clock should you need assistance working with our Control Panel or with any of the apps that we preinstall for you on the dedicated server. Furthermore if you need assistance tackling the day–to–day administration tasks on your dedicated server, you can examine our Admin Services package, which includes data backup hard disk space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etc.
A User–Friendly Help Section
We have equipped our Control Panel with an extensive knowledgebase, which offers comprehensive explanations of all its features and functionalities. In addition, we have filmed detailed video tutorials that will further explain to you how to perform a given action or troubleshoot a frequently encountered problem. All the help articles and the video tutorials are readily reachable from every section of the Control Panel through the Help and Videos buttons situated in the upper right corner.