Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You will find almost all the answers to your questions in the user–friendly Help section built into our Control Panel. It offers an extensive repository with regularly asked questions and comprehensive how–to articles compiled by our expert help desk support team.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of instructional video tutorials that visually show how you can tackle a typical problem associated with your Linux cloud website hosting account. You will find the how–to video clips in the Help section.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7–365 customer support service and come with a 1–hour support ticket response time guarantee. Our practiced customer service technicians will be available to you 24x7x365 and will remedy any problem that you may possibly encounter within less than one hour after the helpdesk ticket submission. In most cases, a reply will be provided to you in less than 20 minutes.