1 hour ticket response
Timeliness is our major task and that is the reason why we have a team of proficient technical support engineers who will be happy to offer a prompt answer to any question that you might possibly have. Simply send your technical support ticket from the Control Panel and we will get back to you within 60 minutes in the worst case scenario. As a matter of fact, we work hard and aim for a 20–minute helpdesk ticket response time.
An Outstanding Help Desk Service
Our help desk staff representatives have enormous experience in the Linux cloud website hosting business and are capable enough to offer a fast answer to your problem. If, however, the problem at hand is not within the competency of a customer service technician, the client support ticket will be forwarded to a developer or administrator for additional assistance.
An Intuitive Help Center Section
Integrated into the Control Panel is an easy–to–browse Help Center, which offers you a variety of information sources. You can browse through a constantly updated knowledge base offering web hosting account management articles and web site management articles, check the educational video tutorials or check out our F.A.Q. section.