Help and Support Channels
A 1–hour Inquiry Resolution Guarantee
Each ticket you send to the customer assist Department will be responded to within up to 1 hour. All common problems will be responded to straight away. Nevertheless, if the assistance inquiry you have sent us calls for the assistance of a competent technician, we will send the ticket to him and will let you know about the hold–off.
Qualified Client Help Service
Our technical support team is going to be on shift for you day–and–night to to take care of all assistance request tickets that you send to us. We offer customer help and support for all software that are installed in advance on your machine. These include our custom produced Control Panel, the preferred Operating System and the server administration panel (with regards to the VPS type).
An Educational Help Zone
An exhaustive and regularly updated articles base is integrated into our custom–built Control Panel. It offers quick tips about how to conduct all of the necessary website maintenance jobs. The Help section includes extensive how–to content articles and step–by–step video courses. You can access the Help section by clicking on the Help or Video buttons in the right part of each Control Panel section.